My Charge – We are not a typical bank but the world’s most convenient bank

Malaysia's Power Bank On The Go Service.

Kindly download the APP by clicking the below:

Apple Users

Malaysia's Power Bank On The Go Service.

Kindly download the APP
by clicking the below:

What is My Charge?

*Charge duration may vary according to smartphone model
*Comes with Apple Lightning, micro USB and type-C cable.

Who is My Charge for?

Students

Need power while studying?

Social Media Enthusiasts

Stay connected and keep sharing.

Working Adults

Long commute? Stay connected all day.

Fitness Enthusiasts

Power through every workout.

How to use My Charge ?

My Charge Kiosks

Frequently Asked Questions

Fees

What is the cost of rental?

RM 0.50 for every 30 minutes. Charge are in 30 minutes block. Maximum daily charge RM 12.00.

What is the balance in my wallet?

The balance shown are credits. It can be used to pay the cost of rental. There’s no expiration date.

What if I run out of credits?

To start a rental, there must be credits in your wallet. Purchase of credits starts at RM 5.00. To purchase credits, please go to ‘My wallet’.

How does family group work?

You can authorize members of your family group to deduct from your balance or credit transfer.

How many family members can i add to?

You can add up to 5 users.

Can i get a refund for my un-used credits?

It’s not transferable.

Dispute about the records of your credits.

If you find any issues with your credit record, please inform us via feedback and we will resolve as soon as possible.

Operation

Where can i use My Charge services?

Currently in Malaysia only.

Rental

How do i rent the power bank?

Scan the QR Code on the My Charge Station to unlock the power bank.
Remove power bank from dock and enjoy the power bank on the go.

How do i return the power bank?

Simply proceed to any My Charge Station and insert into the charging slot.
Billing will end and you will receive a receipt.

Mobile Apps

Why am i unable to receive the verification code?

This could be due to poor network coverage or server timeout.
Move to a different location to request for a new verification code.

"User already exists" during registration.

Each phone number can only be linked to one ID.
Please check that your phone number was not used to register another ID.

What's an invitation code?

Each user has an unique invitation code which is used to invite others.
Users may enjoy benefits given by My Charge when new user sign up using the invitation code.
If you like us, please invite others to join us.

How to change My Charge account to my new phone number?

You can change your mobile number in your ‘Profile’>Change phone number.
Your balance, records and other information will be transferred to your new account.

Report

How do i report a fault?

Click the icon on the bottom right of the screen to report to the customer service any issues involving the use of the power bank.
Thank you for helping us maintain a better user experience.